We have worked with Amy twice, and have had a great experience each time. We highly recommend her. She’s really the best agent we’ve ever worked with, and we’ve worked with many.
The first time was when our daughter bought a condo. Amy was recommended to us by our mortgage broker in Sacramento – she said Amy would take very good care of our daughter. It was our daughter’s first home purchase. And Amy did take very good care of our daughter. She listened carefully to what she wanted and showed her many listings until our daughter found a condo she liked with everything she wanted. It was a short sale. Amy guided her through the process and kept her apprised during this very long process. Complicating the purchase was the fact that my husband and I were providing a family loan for the purchase. That meant we insisted on the condo meeting the same criteria that a bank would require. Also, in our experience, in all the places that we have lived, condos were scarce and risky. Amy had to explain, several times and patiently each time, that this was not the case in San Diego. So, Amy had 3 buyers on the same transaction and handled the situation with grace.
The second time was when my husband and I recently purchased a condo in San Marcos. She showed us condos all over San Diego county. She’s very familiar with neighborhoods in San Diego county which was very helpful because we were not. Since we did not live in the area, she went to several condos on her own and showed them to us through face time, going from room to room, showing us everything, narrating the tour. We felt like we were there. Much better than any video tour I’ve seen online.
Amy is reachable. She answers her phone and when she can’t she calls right back or texts. I like how her outgoing phone message gives her availability for the day. She always seems to take phone calls through the dinner hour. She works week-ends. She returns emails and texts just as promptly.
Her husband, retired, does much of the driving. For us that meant that Amy was available to talk without distraction while he was driving AND we didn’t have to worry about her going into a vacant listing alone. Even in the daytime, I wouldn’t have been comfortable with that.
When we made the offer on our condo, she gave great advice on all the elements of the offer, and was very organized and explained everything as we went through the final purchase. She read the disclosure documents and preliminary title report and was able to discuss those with us. The condo needed a bit of work before we could move in. She had names of contractors and handymen we could and did use and we were happy with all of them.
She left her lockbox on the unit for us to use after the purchase so that the contractors could get in. This necessitates them calling her for a one day code to enter. What a hassle. The sale was over. For Amy, it’s never over. One of the contractors called me to say that a neighbor had left a note on our door that they had turned off our water because they thought we had a leak affecting their unit. The contractor said the man did not speak English very well. So I am assuming that he speaks Spanish and I call Amy in a panic. Amy is fluent in Spanish. To make a long story short, Amy made several calls and sorted everything out. Mind you, this was at least a month after we closed on the condo. For Amy, it’s never over.
We did not travel to San Marcos for the home inspection, but Amy was there with her tripod, and phone, and face timed us. The home inspector she uses was very comfortable face timing with us throughout the inspection and at the final wrap up. She took some room, closet and cabinet measurements for us at that time too so that we knew what we could move in with, donate, or store. After we closed, she mailed a key to us and hand delivered a copy to our daughter. Service with a smile. The customer’s needs come first.
Do you think it’s normal to be so available, to read through documents instead of just passing them along to the buyer, to have names of contractors and handymen? Think again. Shockingly, it’s not the norm. It should be but it’s just not.
Amy is smart, kind, upbeat, and will go the extra mile for you. We highly recommend her.